We just finished our Q2 meeting and came up with a lot of really great ideas. The main idea was to take a step back and really evaluate the technology we have now and let’s see how can we make it work better. We have spent a lot of time developing a lot of great and useful features based on our clients’ feedback, however, now it is time to revisit these features. We need to determine what would make these functions easier to use and more effective. The main areas we will concentrate on over the next few months with be Assets and Locations. The first one we will be addressing is Assets.
Merging of Duplicate Assets – We now support a more flexible system in allowing organizations to import their assets into the Asset Manager. In the past we had some pretty strict guidelines and it was causing issues on getting data into the system. With the newer setup it will allow for easier importation of data, however, there will now be a need to merge duplicate assets into a parent record.
Imports and Exports - We will be looking to continual improve and refine the import and export routines in order for it to be easily self served and self managed.
Assigning Assets During Ticket Creation – We will be streamlining the process on searching and assigning assets to a ticket during the ticket creation phase. Less clicks!
UI – We will be looking to do improvements and upgrades to the design and layout of most of the elements of the Asset Manager.
- Asset Search
- Setup Type/Make/Model
- Asset Profile Page
Delete Assets – We will soon be supporting the functionality of totally deleting and removing assets from the Asset Manager database.
Custom Fields - Improve the use of custom fields so these values can be set at other levels then just Type.
Asset Filters - We will be looking at ways to put asset filters on technicians in order to restrict their view on what assets they will be able to view and edit.
If you have any comments or ideas then please share. We are always open to hearing your feedback! You can also go to our web site to learn more about our web based helpdesk software at www.bigwebapps.com
