Recent Speed Issues Jason Moore

We have had several clients reporting major speed issues in recent days and a degradation of speed over the last few months.  According to all of the reports that we have been monitoring, there is not a bandwidth issue, but it is now clear to us that the real world reports coming from you, our clients, are in contrast to these.

We have implemented some short-term fixes today, so you should experience a speed increase immediately.

We are also working on more long-term fixes that will take some time to fully get in place but will have a greater impact on getting the HelpDesk back to the speed that you are accustomed.

If you have any questions or comments, please do not hesitate to contact me directly.

We apologize for negatively impacting your ability to perform your job to the best of your ability.

Jason Moore
866.996.1200 x 702
jason.moore@bigwebapps.com

Or create a ticket for us by sending an email to support@bigwebapps.com