Admitting to Mistakes Patrick Clements

 

Making mistakes is sometimes unavoidable.  It would be almost impossible for a company to think they have never or will never make a mistake.  Obviously the more successful companies make far fewer mistakes then the less successful companies, but this is beside the point.  The point is how does a company handle itself and the relationships it has built over time when an error is made.   The number one thing is acceptance.  Accepting the error, rather than avoiding the responsibility, limits the potential damage and sets organizations on the right course.  Companies are operated by human beings, imperfect and prone to making mistakes.  Most of our growth come from learning from our past mistakes and implementing processes and changes to see those same mistakes are not repeated in the future.  Admitting to mistakes is not easy, but admitting to them early and providing honest and direct feedback is great way to show character and over all good business ethics.  Admitting to your error puts you one step closer to dealing with it, and can be the first step towards a successful turn-around.  Taking responsibility, being sympathetic and sincere, and making a plan to ensure these types of issues don’t happen again in the future will go a long way with your employees, your customers, and your partners.

These are policies of bigWebApps.  We keep the lines of communication open at all times when we experience issues with our applications or services.  Being open, honest, and direct with our customers is a part of our companies culture and we will see it remains as one of our cornerstones as we continue to grow and expand.

Cartoon: Life in Hell by Matt Groening