Are You Prepared to Provide a Great Experience? Jason Moore

Once you make the decision that your organization is going to provide great client fulfillment, the first step is to buy aspirin (you may substitute ibuprofen or naproxen sodium if you please).

The amazing feeling that you WILL get when you put the finishing touches on that first fantastic experience with your client is not lost on you.  Due to you providing such an experience, the client will walk away feeling satisfied but wanting more.  All of us being consumers on our own time allows us to understand just how poorly most customer service interaction go.  But only some of us know what it feels like to receive that over-the-top client fulfillment experience.  And when we do, you know it because it feels good.

So why the aspirin?  Because you will start receiving more requests and ideas.  The main reason why this is a great thing is because your clients/customers can give you insight to your product that you can not find anywhere else.  Then you, your team, and your products/services improve as your client's experience improves.

So pack some chocolates with those aspirin because you are going to feel like giving yourself a reward!

(seriously, would you have ever been able to find a picture of a chocolate aspirin 5 years ago?)